NYS DCJS Course Policy:
Students will be entitled to a 100% refund at any time prior to the start of instruction. If an 8 Hour course is divided between two 4 hour days, student will be entitled to a 50% refund if the student cancels after the start of instruction, but before start of second 4 Hour block. 16 Hour OJT course: Student will be entitled to a 50% refund if the student cancels after the start of instruction, but before the start of the second 8 Hour block of instruction. If the instruction is divided between four 4 hour sessions, the refund schedule shall be 75%, 50%, and 25%. 47 hour firearms course: Student will be entitled to an 85% refund if the cancellation occurs after the initial deadly physical force training begins, but before instruction begins for the firearms handling, safety, proficiency, and qualification component of the course. No refund is owed if the student cancels after the above cited firearms handling component instruction has begun. A DCJS approved security guard training school cannot assess any non-refundable registration fees, deposits, or cancellation fees.
Non NYS DCJS Course Policy:
Students will be entitled to a 100% refund at any time prior to the start of instruction within 48 Hour Written Notification. Students must send an email notification to: Info@goldshieldtraining.com. The email must include the Proof of course purchased, Name, Phone number, and reason for cancellation. No refund is owed if the student cancels after 48 Hours prior to the class date. If it is after 48 Hours of cancellation, the student will be allowed ONE reschedule date. If the student does not reschedule the course, there is no refund owed.